Our Terms and Conditions

These terms set out the agreement between you and Castle Casino when you use our platform at castlecasino-au.com. We have written them in plain language so you know exactly what you are signing up to, and they form part of every bet you place with us.

Accepting Our Terms

By creating an account with us you confirm that you have read, understood and accepted these terms in full. Acceptance takes effect the moment your registration is completed, and it continues for as long as your account remains open. If you do not agree with any part of this document, you must not register or play on our platform.

Every time you log in, deposit or place a wager you reconfirm your acceptance of the terms in force at that moment. We recommend you revisit this page regularly, because the version that applies to your play is always the one published on this site.

1. These terms govern your use of our platform, including all games, bonuses and support services.
2. Where a specific promotion has its own rules, those rules apply in addition to these terms.
3. If a promotion rule conflicts with these terms, the promotion rule prevails for that promotion only.
4. Continuing to play after we publish an update means you accept the updated version.

Who Can Register With Us

You may open an account only if you are at least 18 years old, or the legal minimum age for gambling in your jurisdiction if that is higher. We operate under Curaçao licence 8048/JAZ2023-045, and we do not accept players from restricted territories, including the USA, the UK, France, the Netherlands, Spain, Italy and Belgium. It is your responsibility to check that online gambling is lawful where you live.

1. One account per person, per household, per IP address and per payment method. Duplicate accounts will be closed and balances may be forfeited.
2. You must provide accurate, current details at registration and keep them up to date.
3. Before your first withdrawal we verify your identity with a government-issued ID, proof of address and confirmation of your payment method.
4. We may request additional documents at any time to meet our regulatory obligations.
5. Accounts opened with false information may be suspended without notice and winnings withheld.

Deposits, Withdrawals and Verification

Moving your money

We accept deposits via PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton, Bitcoin, Ethereum and Litecoin. Withdrawals are processed to bank transfer, cards, supported e-wallets and crypto. All verification must be completed before your first withdrawal, and we may hold funds until checks are finished.

1. Crypto withdrawals are typically processed within an hour, e-wallets within 24 hours, and cards or bank transfer within one to five business days.
2. Maximum withdrawals are capped per day in line with our published limits, and larger amounts may be paid in instalments.
3. We do not charge fees on deposits or withdrawals, though your bank or payment provider might.
4. Funds must be wagered at least once before withdrawal in line with anti-money-laundering requirements.
5. An account left dormant for an extended period may attract a monthly administrative fee, deducted only with prior notice to you.

How Castle Casino Bonuses Work

Bonuses, free spins, cashback and tournament prizes carry conditions that you must meet before winnings become withdrawable. The key figure is the wagering requirement, which tells you how many times you must turn over the bonus amount before it converts to real money. Each promotion states its own requirement, expiry window and any promo code needed.

While a bonus is active, a maximum bet limit applies, and certain games may be excluded from wagering contribution entirely. Playing excluded games or exceeding the bet cap can void the bonus and any winnings derived from it.

1. Bonuses expire if the wagering requirement is not met within the stated validity period.
2. One bonus per person, household or shared device at a time, unless a promotion says otherwise.
3. Wagering contributions vary by game type; check the promotion page for the contribution table.
4. Systematic bonus abuse, including low-risk betting patterns designed to farm wagering, forfeits bonus funds.
5. We may decline or revoke a bonus where we reasonably believe the promotion has been misused.

Conduct We Prohibit

Fair play protects everyone on our platform, so we treat the following conduct as a material breach of these terms. Where we detect it, we may void bets, confiscate balances and permanently close the account, and we reserve the right to report criminal conduct to the authorities.

1. Fraud of any kind, including stolen payment details and falsified identity documents.
2. Chargebacks or payment reversals on deposits that have already been wagered.
3. Multi-accounting to claim bonuses more than once or to circumvent limits.
4. Collusion with other players or exploitation of software errors and glitches.
5. Bots, automated tools or any software that interferes with normal game operation.
6. Masking your location with a VPN or proxy to access our platform from a restricted country.

Limits and Self-Exclusion

Gambling should stay a form of entertainment, never a way to make money or escape problems. You can set deposit limits, loss limits and session reminders on your account at any time, and we apply them immediately. If play stops being fun, you can self-exclude for a fixed period or permanently, and we will close your account and return any withdrawable balance.

We also watch for signs of gambling harm, such as sudden changes in deposit patterns or extended losing streaks, and our support team may reach out to check in. For free, confidential support in Australia, Gambling Help Online is available around the clock on 1800 858 858.

1. Limit changes take effect immediately when tightening and after a cooling-off period when loosening.
2. Self-exclusion cannot be reversed before the chosen period ends.
3. During self-exclusion we close marketing communications to you and refuse new registrations from your details.

Closing Your Account and Disputes

You may close your account at any time by contacting our support team, available 24 hours a day via live chat or at [email protected]. We will confirm closure and release any withdrawable balance to a payment method in your name. Where we close an account ourselves, we will tell you why unless legal or fraud-prevention reasons prevent it.

If you have a complaint, contact support first and we will try to resolve it on the spot. Unresolved complaints can be escalated to our management team, and we will respond with a final decision in writing. These terms are governed by the laws applicable to our Curaçao licence, and disputes fall under the jurisdiction established under that licence.

1. Complaints are acknowledged within 24 hours and investigated in good faith.
2. Gambling outcomes once confirmed by our game providers cannot be disputed on grounds of dissatisfaction alone.
3. Account closure does not remove obligations that accrued before closure, such as pending wagering.

When We Change These Terms

We may update these terms at any time to reflect changes in law, our licence conditions or how our platform operates. The current version is always the one published on this page, and it carries the effective date of the most recent revision. We notify registered players of material changes by email or an in-platform message at least seven days before they take effect.

Continuing to play after the effective date of a change means you accept it. If a change reduces your rights in a significant way, you may close your account before that date, and the prior version will govern your final withdrawal.

Frequently asked questions

At what age can I open an account?

You must be at least 18 years old, or older if the legal gambling age in your jurisdiction is higher. We verify your age during the KYC process before your first withdrawal.

Can I hold more than one account?

No. Our terms allow one account per person, household, IP address and payment method. Additional accounts are treated as multi-accounting and may be closed with balances forfeited.

How do bonus wagering requirements work?

You must wager the bonus amount a set number of times before winnings convert to withdrawable cash. Each promotion states its requirement, expiry period and excluded games, so always check the promotion page.

How will I know if the terms change?

We email registered players or send an in-platform message at least seven days before material changes take effect, and the current version is always published on this page.

How do I self-exclude from the platform?

Contact our 24/7 support team and request a fixed-term or permanent self-exclusion. We close your account, stop marketing to you and return any withdrawable balance. For extra support, call Gambling Help Online on 1800 858 858.