Our Cookie Policy, In Plain English
This page sets out every cookie we place on your device when you play at Castle Casino, what each one does, how long it stays and how you can switch it off whenever you like.
What Cookies Actually Are
Cookies are small text files a website saves on your device. When you visit castlecasino-au.com, your browser stores them and sends them back to us on your next visit, which is how we recognise you. They hold things like your session ID, your language choice or whether you have already closed the cookie banner.
A cookie cannot read files off your computer or install anything. It only stores the data a website itself has written to it. We use cookies alongside similar technologies such as local storage, and everything on this page applies to those as well.
The Cookies We Set
Strictly necessary
These keep the site working. Without them you could not log in, your game balance would not follow you between pages and our security checks could not spot fraudulent logins. We do not ask for your consent to set these, because the site simply cannot operate without them.
| Cookie name | Purpose | Category |
|---|---|---|
| cc_session | Keeps you logged in during your visit | Strictly necessary |
| cc_auth | Remembers your login token | Strictly necessary |
| cc_security | Blocks fraudulent and bot traffic | Strictly necessary |
| cc_lang | Remembers your language choice | Functional |
| cc_prefs | Saves display and game preferences | Functional |
| cc_analytics | Aggregated visit statistics | Analytics |
| cc_marketing | Personalises promotional offers | Marketing |
Functional
Functional cookies remember choices you have made: English as your language, your preferred currency out of AUD, USD, EUR, BTC and ETH, or the last games you played so we can show them on your home screen. They make the site feel like yours rather than a fresh page every time.
Analytics
Analytics cookies tell us, in aggregate, how visitors move through the site: which pages load slowly, where people drop off during registration, which games get the most play. We never use them to identify you personally, and the reports we read show patterns, not names.
Marketing
Marketing cookies support the promotions we run, such as the 250% welcome bonus up to AUD 150 with 100 free spins using the code CASTLE250, our weekly 15% cashback and weekend reloads. They limit how often you see the same ad, measure whether a campaign worked and help us show offers relevant to how you actually play. You can decline these at any time without losing access to any games.
Cookies From Third Parties
Some cookies on our pages are set by partners we work with, not by us. We allow three categories. Analytics providers measure site traffic on our behalf. Advertising networks serve and cap the promotional ads you may see elsewhere after visiting us. Payment providers such as the services behind PayID, Visa, Mastercard, Skrill, MiFinity, Jeton and crypto deposits set cookies during transactions to verify payments and fight fraud.
These third parties process data under their own privacy policies, which we link to in our cookie banner. We do not permit any partner to use cookies on our site for purposes we have not disclosed here, and we review the list of permitted partners at least once a year.
How You Control Cookies
On our site
The first time you arrive, our banner lets you accept all cookies, reject everything except strictly necessary ones, or pick categories individually. Your choice is stored for 12 months, and the "Cookie settings" link in the site footer reopens the banner at any time so you can change your mind.
In your browser
Every major browser can block or delete cookies without our help. Here is where the setting lives in the four most common ones.
- Chrome: Settings, then Privacy and security, then Third-party cookies and Site data.
- Safari: Settings, then Privacy, where you can block all cookies or cross-site tracking.
- Firefox: Settings, then Privacy and Security, then manage Exceptions for specific sites.
- Edge: Settings, then Cookies and site permissions, then Manage and delete cookies.
What happens if you block cookies
Blocking strictly necessary cookies will stop you logging in or completing a deposit, so we advise against that. Blocking functional or analytics cookies costs you convenience features but the games keep working. Blocking marketing cookies means you will still see generic promotions, just not ones matched to your play. Whatever you block, your rights to deposits, withdrawals and 24/7 live chat support are unaffected.
How Long We Keep Cookies
Every cookie we set has an expiry date, and we keep those windows as short as the job requires. Session cookies are wiped the moment you close your browser, which is why we ask you to log in again next visit. The table below shows the maximum lifetime per category; clearing your browser data removes them sooner.
| Cookie type | Purpose | Duration | Opt-out |
|---|---|---|---|
| Strictly necessary | Login, security, balance | Session to 30 days | Not available |
| Functional | Language, preferences | Up to 90 days | Cookie banner |
| Analytics | Aggregated statistics | Up to 90 days | Cookie banner |
| Marketing | Retargeting, offers | Up to 365 days | Cookie banner or browser |
Changes To This Policy
When we add a cookie, remove one or change a retention period, we update this page and bump the version at the top. For material changes we also show a fresh consent banner, so nothing new is set on your device without you agreeing to it first. Questions about any cookie named here? Email [email protected] and our team will answer, around the clock.
Frequently asked questions
Do I have to accept cookies to play at Castle Casino?
No. You only need to accept strictly necessary cookies, which handle login, security and your balance. All other categories, including analytics and marketing, can be declined in the banner and every one of our 4,000+ games stays available.
How do I delete cookies that are already on my device?
Use your browser's clearing function, found under privacy settings in Chrome, Safari, Firefox and Edge. You can clear cookies from our site alone or wipe everything. We will simply ask for your preferences again on your next visit.
Do you use cookies to identify me personally?
Analytics cookies only report aggregated patterns, never your name or account details. Marketing cookies do link to your player account so we can tailor offers, and you can withdraw consent for that at any time through the cookie banner or the footer link.
Can I withdraw consent after accepting?
Yes. The "Cookie settings" link in the footer reopens the banner whenever you like. Turning a category off stops new cookies of that type immediately, though existing ones persist until they expire or you clear your browser data.